Terms & Conditions

By accessing and using eKarchukta's services, you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service.

eKarchukta provides tax clearance certificate processing services and related government document processing for individuals and businesses in Nepal.

Our services include but are not limited to:

• Tax clearance certificate applications
• Document verification and processing
• Government office liaison services
• Status tracking and updates

As a user of our services, you agree to:

• Provide accurate and complete information
• Submit genuine and valid documents
• Pay applicable fees in a timely manner
• Comply with all applicable laws and regulations
• Not misuse our platform or services
• Maintain the confidentiality of your account credentials

Payment for services must be made in advance through our secure payment gateway.

Refund Policy:

• Full refund if we cannot process your application due to our error
• Partial refund if processing is delayed beyond 10 working days due to our fault
• No refund for applications rejected due to incorrect or incomplete information provided by the user
• Refund requests must be made within 30 days of payment

While we strive to provide efficient services, we cannot guarantee:

• Approval of your tax clearance application by government authorities
• Specific processing times due to government office delays
• Acceptance of applications that do not meet government requirements
• Uninterrupted service availability

We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

All content, features, and functionality of eKarchukta are owned by us and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without explicit written permission.

eKarchukta shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific service.

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

These Terms shall be governed by and construed in accordance with the laws of Nepal.

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Kathmandu, Nepal.

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through our platform.

Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

If you have any questions about these Terms, please contact us: