Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 2025
Personal Information:
- Name, address, phone number, email address
- Citizenship certificate and PAN details
- Income and financial information
- Bank account details for verification
- Employment information
Documents:
- Citizenship certificates
- PAN certificates
- Income statements and salary slips
- Bank statements
- Other supporting documents
Technical Information:
- IP address and device information
- Browser type and version
- Usage patterns and preferences
- Cookies and similar technologies
We use your information for the following purposes:
- Processing your tax clearance certificate applications
- Verifying your identity and documents
- Communicating with you about your applications
- Providing customer support
- Complying with legal and regulatory requirements
- Improving our services and user experience
- Preventing fraud and ensuring security
We may share your information with:
Government Authorities:
- Inland Revenue Department (IRD)
- Other relevant government offices as required for processing
Service Providers:
- Payment processors
- Cloud storage providers
- IT support services
- Courier services for document delivery
Legal Requirements:
We may disclose information when required by law, court order, or government request.
We implement comprehensive security measures to protect your information:
- 256-bit SSL encryption for data transmission
- AES-256 encryption for data storage
- Multi-factor authentication
- Regular security audits and assessments
- Restricted access controls
- Secure data centers with 24/7 monitoring
- Regular staff training on data protection
We retain your information for the following periods:
- Documents: 7 years as required by Nepal tax laws
- Personal Information: As long as necessary to provide services
- Transaction Records: 7 years for audit purposes
- Communication Records: 3 years for customer service
After the retention period, we securely delete or anonymize your information.
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Portability: Request transfer of your data to another service
- Objection: Object to certain uses of your information
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, contact us at privacy@ekarchukta.com
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content
- Ensure security and prevent fraud
You can control cookies through your browser settings, but this may affect functionality.
Our website may contain links to third-party services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
Your information is primarily stored and processed in Nepal. If we transfer data internationally, we ensure appropriate safeguards are in place.
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our platform.
If you have questions about this Privacy Policy or our data practices, contact us:
Privacy Officer: privacy@ekarchukta.com
Phone: +977-1-4567890
Address: Putalisadak, Kathmandu, Nepal - 44600